General
Norman Goodfellows is a business in the liquor industry that sells retail & wholesale liquor & related products .
Subject to availability and receipt of payment, requests will be processed within 8 days and delivery confirmed by way email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
The offering on this website is available to South African clients only.
The provision of goods and services by Norman Goodfellows is subject to availability. In cases of unavailability, Norman Goodfellows will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.
Norman Goodfellows shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569.
Payment may be made via Visa, MasterCard, Diners or American Express cards, Ozow EFT or by bank transfer into the Norman Goodfellows account. Our bank details will be provided upon request.
Card transactions will be acquired for Norman Goodfellows via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by Norman Goodfellows separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Norman Goodfellows takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
This website is governed by the laws of South Africa and Norman Goodfellows chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
This website is run by Norman Goodfellows (Pty) Ltd. Reg No.: 2008/001284/07 based in South Africa.
Company Physical Address: 192 Oxford Road, Illovo
Email: service@ngf.co.za
Telephone: (011) 788 4814
No sales to under 18's
Norman Goodfellows will not sell any alcoholic product to any person under the age of 18. We reserve the right to request proof of age (Identity document / passport).
Vintages
Vintages listed online may vary to vintages in stock. Please request confirmation of vintage under special instructions when placing an online order.
Errors
Norman Goodefellows shall take all reasonable measures to accurately reflect the description, availability, purchase price and delivery charges of Products on the Website. Should however there be any errors, we shall not be liable for any loss, claim or expense relating to a transaction based on any error, other than to refund you for any amount already paid.
Norman Goodfellows shall not be bound by any incorrect information regarding our products displayed on any third party websites.
Party services
Norman Goodfellows operates on a "Sale-Or-Return" basis. This means you may return goods which are unused for a full credit.
This applies to all goods EXCEPT:
Delivery
Norman Goodfellows delivers to:
Orders and payments
We require a deposit for the function to the value of all the goods that are being delivered. This does not include any hire goods, such as glassware etc. This deposit may be provided by any form of payment that has cleared into our bank account on or before the day of delivery of the goods. The most common and convenient method of paying the deposit is by credit card. The way we process this is as follows:
Norman Goodfellows Online promotions/coupons
The following general terms apply to all the online promotions conducted by Norman Goodfellows unless it is explicitly stated otherwise in the Promotional coupon terms:
GENERAL COUPONS
How to redeem your Coupon/Promotion:
Your Coupons/Promotions cannot be:
PROMOTIONAL COUPONS
Promotional Coupons are issued electronically at Norman Goodfellows own circleretion. Users do not have a right to Promotional Coupons and Promotional Coupons cannot be earned. Promotional Coupons are issued under specific terms and conditions regulating when and how they may be used. As a general rule, and unless specified otherwise on the specific Promotional Coupon itself –
Coupons/Promotions cannot be -
24HOUR ONLINE PROMOTIONS
GENERAL ONLINE PROMOTION TERMS
Gift Cards
Competitions
All competitions open to South African residents only. The winner has to be 18 years of age or older at the time of winning the prize. The winner’s ID number will have to be provided to NGF before the prize is handed over. If the winner cannot be reached within 48 hours, a new winner will be selected. Top ↑
Black Friday
Valid for the 29 November – 1 December 2019, in-store and online. Offers available while stocks last. Stock limited per customer. | Prices subject to change without notice. | All specials are cash & carry only. | All prices include 15% VAT. | In the event that the item is no longer available, an alternative item of equal quality may be substituted.
Norman Goodfellows reserves the right to limit the quantities for sale of any item. | No liquor to be sold to persons under the age of 18 years. | All bottles 750ml unless otherwise stated. | E&OE.