completely satisfied with your purchase for any reason, you may return it to us for a full refund,
store credit, or an exchange. Please see below for more information on our return policy.
To return an item, please email us at firstname.lastname@example.org where you will be assisted
by a dedicated agent. Please place the item securely in its original packaging and include
your proof of purchase and bring it to your nearest NGF store. All returned items must be
in new and unused condition, with all original tags and labels attached. All returns must
be postmarked within fourteen (14) days of the purchase date.
After receiving your return and inspecting the condition of your item, we will process your return or
exchange. Please allow at least thirty (30) days from the receipt of your item to process your return
or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending
on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to
arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
JHB: 011 788 4814
CPT: 021 439 6043
DBN: 031 566 1246