Refund & Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not
completely satisfied with your purchase for any reason, you may return it to us for a full refund,
store credit, or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items
must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at where you will be assisted by
a dedicated agent. Please place the item securely in its original packaging and include your proof of
purchase and bring it to your nearest NGF store.


After receiving your return and inspecting the condition of your item, we will process your return or
exchange. Please allow at least thirty (30) days from the receipt of your item to process your return
or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending
on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to
arrange a refund or exchange.

If you have any questions concerning our return policy, please contact us at:
JHB: 011 788 4814
CPT: 021 439 6043
DBN: 031 566 1246