Terms and Conditions
Our terms and conditions are designed to make shopping an enjoyable and safe experience.
By using our website you accept and agree to them. If you have any queries please do not hesitate to contact us.
No sales to under 18's
Norman Goodfellows will not sell any alcoholic product to any person under the age of 18. We reserve the right to request proof of age (Identity document / passport).
Party services
Norman Goodfellows operates on a "Sale-Or-Return" basis. This means you may return goods which are unused for a full credit.
This applies to all goods EXCEPT:
- "Broken 6-packs": Goods which are provided in sealed 6-packs - such as beers and cold drinks, for example - need to be returned in their original 6 pack packaging. We do not accept for credit any "loose" cans or bottles that were supplied as sealed 6-packs.
- Damaged goods: Any goods with damaged labels or original packaging cannot be returned for credit.
- Fresh fruit juice, ice.
Delivery
- Norman Goodfellows delivers to:
Johannesburg city and Midrand. National delivery to all major centres which include Durban, Cape Town, Bloemfontein, East London, George, Kimberley, Nelspruit, Port Elizabeth, Pietersburg, Pietermaritzburg. Change my delivery options
- A delivery charge will be calculated after the function and charged to the bill.
- Please ensure that there is a responsible person at your premises or venue, available to sign on delivery and collection of the goods. Norman Goodfellows will only be held responsible for the goods that are signed for on the invoice and collection note.
- Website orders may not be collected from Norman Goodfellows stores.
- A Delivery fee will be charged per web order.
- Free Delivery on all Wines: Offer does not apply to 24hr Online Promotions.
Orders and Payments
We require a deposit for the function to the value of all the goods that are being delivered. This does not include any hire goods, such as glassware etc. This deposit may be provided by any form of payment that has cleared into our bank account on or before the day of delivery of the goods. The most common and convenient method of paying the deposit is by credit card. The way we process this is as follows:
- The deposit is secured on the credit card by means of a "PRE-AUTHORISATION" on the card. The funds have not been transferred to Norman Goodfellows but have been secured by virtue of a pre-authorisation number. Similar to when you rent a car.
- On completion of the function we will fax/email you the reconciliation. Once you have agreed to the amount we will then use the pre-authorisation number to secure payment.
- Any surplus between the pre-authorised amount and the final amount will automatically fall away and will not be "blocked" on the credit card.
- Norman Goodfellows reserves the right to process or reject web orders at its own discretion.
- In the unlikely event that we do not have stock of your selected item, a member of staff will contact you as soon as possible to see if you are happy with waiting for the arrival of stock, an alternative item or a refund on the order.
Norman Goodfellows Online promotions/coupons:
The following general terms apply to all the online promotions conducted by Norman Goodfellows unless it is explicitly stated otherwise in the Promotional coupon terms:
General
Coupons/Promotions can only be redeemed -
- while they are valid, their expiry dates being unable to be extended;
- on the Website towards the purchase of Norman Goodfellows products listed on the Website.
Coupons/Promotions cannot be -
- used to purchase other Coupons/Promotions;
- used towards purchases at any affiliate website/s
- exchanged for cash
- Cannot be used against purchases of Johnnie Walker Black, Johnnie Walker Red, Bells, Jamesons, Jack Daniels and J&B unless specifically stated in the offer.
Promotional Coupons
Promotional Coupons are issued electronically at Norman Goodfellows own discretion. Users do not have a right to Promotional Coupons and Promotional Coupons cannot be earned. Promotional Coupons are issued under specific terms and conditions regulating when and how they may be used. As a general rule, and unless specified otherwise on the specific Promotional Coupon itself –
- a Promotional Voucher can only be used with promotional offers on the Website;
- only one Promotional Voucher can be used per shopping basket; and
- the value of the Promotional Voucher will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you. Please note the following exception in this regard: should the value of the products in your shopping basket have qualified for ‘Free Delivery’, but after application of the Promotional Voucher to such basket, the remaining balance is less than the value required in order to qualify for Free Delivery, delivery costs in respect of such basket will be added and be payable by you
- In general, a specific promotion cannot be used in conjunction with another. For example, a discount and free product promotion cannot be used together for greater benefit unless otherwise stated
- Promotions may be time constrained, depend on certain criteria being fulfilled or other specific criteria. Please refer to the small print of each individual promotion for details.
24hour Online Promotions
- Offer applies for 24 hours only on website orders.
- Offer available while stocks last.
- All prices include 14% VAT.
- Delivery not included.
- Norman Goodfellows reserves the right to limit quantities for sale of any item.
- Excludes Rare and Premium wines.
- No liquor to be sold to persons under the age of 18 years.
SAB Party Service Promotion
- Offer limited to 20 cases (or equivalent 3 x 50L Keg’s).
- Lucky draw 10 December; 20 December and 30 December.
- If you have already paid for your party we will reimburse you accordingly.
Gift cards
- Treat the gift card like cash - it is not a credit card.
- The gift card is redeemable against merchandise at any Norman Goodfellows store in South Africa.
- The Gift card may be used to pay your Norman Goodfellows account
- The Gift Card may not be exchanged for cash and cannot be replaced if lost or stolen.
- The balance remaining on the card cannot be given as cash.
Competitions
- All competitions open to South African residents only. The winner has to be 18 years of age or older at the time of winning the prize. The winner’s ID number will have to be provided to NGF before the prize is handed over.
